Frequently Asked Questions

Everything you need to know about bringing the spirit of the islands into your home.

Where does SoHa Living ship from?

All orders are carefully packed and shipped directly from our beautiful home base in Hawaii. We offer domestic shipping across the United States and international shipping to select countries.

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you may return unused and unopened items within 30 days of delivery for a full refund, excluding shipping costs.

Are your candles and fragrances made with natural ingredients?

Yes, our signature SoHa Living candles are handcrafted using premium soy wax blends and high-quality fragrance oils to ensure a clean, long-lasting burn that evokes the essence of the tropics.

How can I track my order?

Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number so you can follow your coastal treasures right to your door.

Do you offer gift wrapping services?

We certainly do! During the checkout process, you can select our gift wrapping option to have your items beautifully packaged in our signature SoHa style, perfect for any special occasion.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, and Discover) as well as modern payment solutions like PayPal, Apple Pay, and Google Pay for a seamless shopping experience.